refund policy

our promise

If the UGC Toolkit isn’t what you expected, email us within 14 days of your purchase and we’ll refund you in full — no questions asked. We built the Toolkit to actually help you, not to trap you in a purchase you regret.

how to request a refund

Email meadowandbirchco@gmail.com from the same email address you used at checkout, within 14 days of your purchase date, and let us know you’d like a refund. You don’t need to give a reason, though we’d always love to hear feedback on how we can make the Toolkit better.

We aim to process refund requests within 2–3 business days. Refunds are issued to your original payment method; depending on your bank or card provider, it can take a few additional business days to appear on your statement.

after your refund

Because the UGC Toolkit is a digital product delivered instantly, issuing a refund also ends your access — your login will be deactivated once the refund is processed. Please save or export anything you’d like to keep (like contracts you’ve filled in) before requesting a refund.

after 14 days

Refund requests made more than 14 days after purchase are handled on a case-by-case basis. Email us and tell us what happened — we’ll do our best to make it right.

digital product, no physical returns

The UGC Toolkit is delivered electronically. There’s nothing to ship back, and this policy covers the entirety of our return and refund process for the Product.

questions

If anything here is unclear, email us at meadowandbirchco@gmail.com before you buy or any time after — we’re happy to help.